Block Heels

Frequently asked questions

We want you to love your Shunya Footwear. If your pair isn’t a perfect fit, we’ve made the return process simple and transparent.

Our Policy:

7-Day Window: You may request a return or exchange within 7 days of delivery.
Product Condition: Items must be in their original, unused state and free of any physical damage or signs of wear.
Visual Verification: To process your request, please share clear images of the product (top, sides, and sole) via email or WhatsApp to verify its condition.

Simply message us on WhatsApp with your order number and clear photos of the footwear (top, sides, and soles). Once verified, we will arrange a free home pickup for your exchange.

We design specifically for Indian foot shapes. To ensure the best fit, please refer to our measurement guide. If you are between sizes, we generally recommend sizing up.

Wipe with a soft, damp cloth to remove dust. For tougher stains, use a mild soap solution. Avoid soaking them in water to maintain the structural integrity of the soles.

Orders are typically processed within 24 hours and delivered within 3–7 business days, depending on your location.

We are available 24/7 on WhatsApp! Whether you have a question about a product or need help with an order, just drop us a message and our team will get back to you immediately.

Yes, we offer secure Cash on Delivery on all orders across India to ensure you have complete peace of mind when shopping.

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Block Heels

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Frequently asked questions