Refund policy

Return and Refund Policy

We want you to love how your Shunya pair fits. If it isn't right, we offer free returns and exchanges within 7 days of delivery.

Eligibility

To be eligible for a return or exchange, your item must be:

Unworn and unused, with no marks or scuffs on the sole
In its original box, with all tags attached
Requested within 7 days of delivery

Please try your pair on a clean indoor surface. Footwear that shows signs of outdoor wear cannot be accepted.

How to start a return or exchange

Email us at shunyaworld.93@gmail.com with your order number and, so we can process your request quickly, photographs of the item showing the top, both sides and the sole.

Once your request is approved we will arrange a free reverse pickup from your delivery address. Items sent back to us without an approved request cannot be accepted.

Returns should be sent only to the address we confirm with you, which is:

Shunya Footwear
182 Shivkatra Avenue, Lal Bungalow, Krishna Nagar,
Krishna Niwas, Kanpur 208007,
Uttar Pradesh, India

Size exchanges

If the size isn't right, we will exchange it for another size in the same style free of charge, subject to availability. If your size is unavailable we will process a full refund instead.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong product, so that we can evaluate the issue and make it right.

Items we cannot accept

We are unable to accept returns on footwear that has been worn outdoors, items returned without their original box, or items requested more than 7 days after delivery. Gift cards and clearance items marked final sale are not returnable.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds are processed within 5 to 7 working days.

For prepaid orders, the refund is credited to your original payment method. Depending on your bank, it can take a further few days to appear on your statement.

For Cash on Delivery orders, we will ask you for bank account details so the refund can be transferred to you directly.